Privacy Policy
DATA CONTROLLER
In accordance with the provisions of the General Data Protection Regulation (EU) 2016/679, Law 29/2021 of 28 October on the protection of personal data (LQPD) and Decree 391/2022 approving the implementing regulations for LQPD 29/2021, we hereby inform you that your email address has been included in a data processing operation owned by Yanire Gil, [hereinafter, VELVIA], with its registered office at C/ Esteve Albert - AD500 SANTA COLOMA, ANDORRA LA VELLA, registered in the Commercial Register under No. 933181H, which is responsible for the management and operation of the aforementioned website.
Please be advised that your data may be processed for the purpose of providing information about our products and/or services by electronic means, provided that you authorise us to process it.
Your data may be used for profiling purposes, with a view to implementing a loyalty scheme tailored to your customer relationship and offering promotions that are suited to your preferences.
You may, however, opt out of receiving such communications at any time by sending an email to info@ncgtravels.com, stating ‘Unsubscribe from the mailing list’ in the subject line.
You can find further detailed information on the processing of your data in section 1.3 of this document.
You may also exercise your rights of access, rectification, erasure, objection, data portability and restriction by sending an email to the following address: info@ncgtravels.com, stating ‘Data protection’ in the subject line.
If the data controller has reasonable doubts regarding the identity of the individual making the request, they may ask you to provide the additional information necessary to confirm your identity.
POLICY
VELVIA is particularly committed to protecting the personal data of users of the services accessed via the website. This Privacy Policy informs users of www.velviaexperience.com about the processing and uses to which the personal data collected on the website is subject, by providing additional information, so that they may decide, freely and voluntarily, whether they wish to provide the requested information.
USE OF ARTIFICIAL INTELLIGENCE
To improve the quality of our services, we use artificial intelligence (AI) technologies, including language models and automated algorithms. These technologies can process and analyse information in order to:
• Provide quick and personalised responses.
• Detect patterns and trends to optimise the user experience.
• Automate support and customer service tasks.
AI operates under strict security and privacy protocols and measures, and does not share your data with unauthorised third parties. All information processed by AI systems is treated confidentially and is used solely for the purposes for which it was collected.
SECURITY MEASURES
Finally, we wish to inform you that VELVIA has implemented appropriate technical and organisational measures within its information system to ensure the security and confidentiality of the data stored, thereby preventing its alteration, loss, unauthorised processing or access; taking into account the state of the art, the costs of implementation, and the nature, scope, context and purposes of the processing, as well as the varying likelihood and severity of the risks associated with each processing operation.
USERS’ RIGHTS
The data subject may exercise their rights in accordance with the General Data Protection Regulation, Law 29/2021 on data protection, and Decree 391/2022 approving the implementing regulations for Law 29/2021 on data protection, which are as follows:
A. – The right of access, to be exercised annually, unless there is a proven legitimate interest. VELVIA will notify the data subject of its decision within one month. If the decision is favourable, the data subject may access the relevant information within 10 days of being notified.
B.-The rights to rectification and erasure may be exercised, in accordance with the following provisions, provided that the data subject considers that the data processed by us are inaccurate, incomplete, inappropriate or excessive. In such cases, you may exercise these rights through any of the channels set out above. VELVIA will proceed to rectify or erase the data within 10 days of receiving the request.
C.- The right to object may be exercised, in accordance with the following provisions, provided that the data subject wishes to object to the processing of their personal data, whether such data is processed lawfully, on the basis of a legitimate interest, or with consent for advertising purposes.
D.- The right to data portability may be exercised, in accordance with the following provisions, provided that the data subject considers that the data collected in our processing operations should be returned to the data subject or to another third party (data processor).
E.- The right to restrict processing may be exercised prior to exercising the right to object to the processing of your data, and, pending a decision on the right to object, the processing of such data shall be restricted.
CHANGES TO THE POLICY
VELVIA reserves the right to amend this policy in order to bring it into line with new legislation or case law. Such changes will be communicated in good time on our website, without
prejudice to the right to seek the necessary consent from those affected where such consent is not deemed to have been given in accordance with the terms of this policy. Should you have any queries, questions or comments regarding this policy, please do not hesitate to contact us at: info@ncgtravels.com